Most of the world doesn't want to read these days...
They'd rather watch a video.
In fact, 72% of your potential clients prefer you make videos about what you’re selling — whether it's about your services or a product line.
And it seems that video marketing of this kind is good for business — those who watch product and service videos retain 95% of your offered information.
With numbers like that, it's obvious you should be making more videos for more connection, engagement, and growth.
The trick is, you can't just make a video about your company and call it good. You need a proper video marketing strategy that actually connects with and engages your customer.
Create hyper-targeted videos to foster meaningful connections among your target audience. A well-placed video will remain with customers throughout each buying phase until completion.
How to do so? In this article I'm going to show you how by walking you through my agency's entire process of shooting videos for business.
It’s everything you’ll need to create powerful videos that drive engagement and sales. And what’s more, I’ll provide you with a free video guide that will include all you need to know, along with step-by-step instructions so you can easily make your videos look pro-level fantastic.
Before we go any further about how to create your videos, we first need to decide what type of videos you want to create.
Customers are bombarded all the time with content, ads, and a million other things demanding their attention. To make sure your video stands out from the noise, you need to have a very clear and very targeted message.
You want to avoid making one long video that contains anything and everything about your business — that will cause your viewers to drop-off like no other.
Instead, you should recognize and highlight the various parts of your business that not only make it unique but also help the customer and celebrate this fact with different videos. For example, you could (and should) have a video that tells your story. You should also have a detailed explainer video that walks customers through your product or services. Another video could describe your process and how it makes life easy for your customers.
The takeaway is this: don’t try to be everything to everyone in the same video.
Instead, make sure to focus on tailored videos with a specific message and a specific goal. Below, we’re going to run through examples of different videos you should consider using.
Customers want to fall in love with a beautiful story behind a brand. Many of the best and most successful brands of today have been built on the deep connection they’ve created with their customers.
By creating an “About” video that connects with customers and tells them why they should care about your story, you are creating an opportunity to deepen your relationship with your customers.
There are so many products and services out there that it can be a real challenge for customers to discern what separates and differentiates one company from another.
To help, you should make sure to create a video for your primary products and services to explain what they are and why they're different than everything else the viewer could purchase instead.
For your customers, this accomplishes a few things. First, it builds trust in you as a brand because you’re opening up a line of communication for your consumers. Secondly, it helps your customers understand exactly what they would get out of your product and why they should care about that value.
This video explains the sales process, which will help clarify customer expectations and remove any hesitation to purchase (based in part on the StoryBrand Framework). The StoryBrand Framework involves creating an easy 3-step process that simplifies what it’s like to work with your company and helps customers understand how to engage with you.
My full-service digital marketing agency, Built By Love, is one of the world's only StoryBrand certified agencies, so if you want to learn more about this particular process please schedule a free strategic consult with my team and we can easily help you clarify your message and process.
People naturally love hearing success stories, which, for our purposes, works as a "souped-up" testimonial video. Creating video testimonials or success stories can go a long way to forging positive connections between your company and your potential customers (and can be much more effective than written reviews).
For your success story video(s), you'll want to show how your product or service has helped improve the life of your customer. This powerful format paired with the person's face and tone of voice will help your viewer truly understand the excitement they feel about your product or service.
A final type of video to consider is a request for testimonials. As mentioned above, these customer success videos are extremely powerful in helping your customers try out your product, but you first have to have customers willing to go on camera and tell their story, first!
So to help solicit customer success videos, you can make a video asking your customers to help you out in creating a Success Story video.
Similar to all the rest of the videos, you’ll find that your customers will be more than willing to help when they see your authenticity and hear the passion/excitement in your voice.
Now it’s time to figure out what kind of script to write. But first, let me ask you a question —
Have you ever been listening to someone, and then they either used some jargon you didn't understand, or they went on and on and on, and you end up tuning out and missing the rest of their message?
Me too. That's why your script needs to be simple for your viewers to understand. That means easy words to say and pronounce, combined with short sentences.
Additionally, watch your time! You have roughly eight seconds to hook your viewer's interest, and then you only have up to two minutes to hold your viewer's attention (you can use this handy words-to-time calculator to determine how long your script will take to say).
If you remember, the goal of this video is to explain why your company does what it does and how that helps the customer.
To do so, start your script noting that you understand your audience’s pain points, difficulties, and challenges.
Then, make sure to explain that’s why your company does what it does — to solve those very problems for the customer. Finally, make sure to conclude with why your company is unique and why customers should care about your uniqueness.
The purpose of this video is to help customers to get to know you and understand that you are indeed there for them.
In this video, your goal should be to fully explain one product or service that you offer. Remember, the purpose of this video is to help the customer understand why your product or service will solve an issue they currently face within their life.
You should make sure to include:
Also, be sure to show the product or service (if possible) so the customer can see it.
Since this video explains your sales process, the script should demonstrate how easy it is to work with your company, and thereby remove any hesitation to purchase.
It should include:
In order to paint a true Success Story, the structure of the flow is this:
The purpose of this video is to communicate the same message you have in your prior videos but from a third-party perspective.
In this video, you'll want to just keep it short-and-sweet by simply asking them to provide you with a testimonial. By providing a personal appeal via video, you’ll have a much higher chance of success than you would with just a text email.
When your customers do agree to provide a testimonial for you, you can work together with them to help craft the perfect “Success story” video we described above.
(Psst - Have you downloaded your free video guide yet? Be sure you do as it will guide you through everything you need to support your video marketing efforts).
It’s important to remember that what you are wearing will appear within the video, and because of such, there are a couple of distracting items you should be sure you avoid wearing. (These items will also, therefore, inform what you should wear).
Here are a few things to avoid:
While there are some obvious things you'll need for your video shoot, such as a video camera and lighting, there are some less-than-obvious items you should make note of.
In particular, you should make sure to have a shot list for your video. A shot list describes, in detail, every shot you are going to need for your video. A good shot list should include:
By creating a detailed shot list, you will help ensure that your time during the shoot is constructive and effectively captures everything you need.
Let’s talk about where you should host your finished videos.
There is one obvious place to put these videos: YouTube. As one of the largest websites in the world, YouTube has millions of hours of content and millions of visitors searching the site for this content. By placing your videos on YouTube, you are maximizing the chance that someone will find your video and see it.
However, another prime choice is Vimeo. While Vimeo is smaller than Youtube, the videos there tend to be of a much higher quality due to tougher editorial standards. As a result, the average Vimeo user is usually more passionate than the average YouTube user.
Ideally, you use both platforms in order to extend your reach and variety of viewers.
Your About video should be placed on the “About” page on your website and should be used as an introduction point with your customers. (For example, you could include a link to it in introductory emails to new subscribers).
These videos should be included on your landing pages and product/shop/services site pages. These are best used when a customer is already comfortable with you as a brand and is trying to decide what product to buy. By placing this video next to your “buy” button on a product page, you are maximizing your chance for conversion.
This is a fantastic video to use at several different touchpoints. It works well in nurture email campaigns where you want to connect with your audience as well as any other point where your customer is getting to know your company and would benefit from some helpful information about how you work.
Naturally, Success Stories work well on your Testimonial website pages, but they should also be embedded on related product pages as they will demonstrate the real-life use of your product and how it has helped someone.
These videos are also great to include in emails or share on social media to remind your customers why they connected with you and your company in the first place.
Ideally, you ask for testimonials after the customer experiences success with your product or service, so you know they're happy with their results and your company.
These videos are best when not made public. Share them using a hidden landing page and a targeted email to your existing customers.
Now you have everything you need to create a number of pro-level videos for your business that will help to increase customer engagement, add a personal touch to your customer experiences, and of course, drive sales.
Of course, you can always hire my agency and we'll custom concept your videos, write your scripts, and even come to where you are to shoot with our pro videographer, AND we'll do the post-production.
If this sounds like a valuable service you'd like to learn more about please click here and schedule your free consult.
If you are a business owner that is serious about providing top-notch customer experiences then I would like to personally invite you to schedule a free call with my team and I. We'll discuss how we can help add value to your company by creating and implementing intelligently designed marketing strategies, video, graphics, and copywriting into your business.
Daniel Bussius is an award-winning Infusionsoft Certified Partner who is highly sought after Marketing Agency CEO and Professional Consultant, Daniel and his agency, Built By Love, work with celebrities, New York Times best-selling authors, Fortune 500 companies and over 1,000 small business owners from around the world.
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